Terms & Conditions

 All orders are supplied to specific terms and conditions as follows:-.

• Please note all products are supplied to order.
  
  
• All products are supplied with postage and packing added at cost
  
  
• Each order is despatched with an invoice attached to outside of the package.
  
  
• Telephone orders received before 12 noon on a working day are routinely dispatched the same day. Orders received after 12noon or duing a non-working day are normally dispatched during the next working day.
  
  
• Online orders are subject to an actual postage charge presently at £2.25 per order to UK addresses. Orders outside the UK will be subject to an additional charge, which will be advised at the time of the transaction.
  
  
• UK Postal rates are Royal Mail 1st Class post or normally 'Air Mail' for orders outwith the UK.
  
  
• Orders outside the European Union (EU) may be subject to local import charges and taxes, which are the responsibility of the purchaser.
  
  
• We may have to cancel an order if it is out of print.
  
  
• Cancellation of orders  - Under the U K Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel the order for the purchase of any item within 7 working days of delivery. This applies to all our printed products. To cancel an order, please state the reasons in writing, and return the item(s)  to Serenade For Strings within a reasonable timescale. Please package the item(s) securely and send it to us at our address. We recommend that you use a mail recorded-delivery service .for your protection.
  
  Please note that If we do not receive the item back from you within a reasonable time scale, we will arrange for collection of the item from your address at your cost. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error or the item is faulty.
  
  As soon as we receive notice of your cancellation of your order, we will refund within 30 days of cancellation the purchase price for that item less, if relevant, any part of the             costs of returning the items to us not paid by you or the cost of collection incurred. (The term 'order' also means 'contract' in these terms and conditions)

Note -These Terms and Conditions do not affect your statutory rights